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Questions About Making Online Payments

  • Have you received my payment?

    Questions about receipt of homeowner payments should first be confirmed by contacting Gulf Professional Property Management.

    Homeowners should be directed to contact their bank to see if the check has cleared. If the check has cleared but you do not show receipt of payment, provide Gulf Professional Property Management with a copy of the front & back of the homeowner’s check for further research.

  • Am I able to make a payment by phone?

    At the present time Paylease does not accept payments by telephone.

    A convenience fee of $9.95 is charged per transaction to the homeowner when paying online by credit card or eCheck. Payment processing times:

      • By Credit Card – Next Business day.
      • By eCheck – May take up to four business days.
  • Am I able to make my payment online?

    Homeowners can do the following online:

      • Make a one-time payment with an acceptable credit/debit card. Payments made online by credit card are processed the next business day.* The current maximum payment amount for a single card payment transaction is $3,000.00. Multiple separate online payments can be submitted toward the same Obligation, however, each separate payment transaction will incur a convenience fee.
      • Make a one-time ACH debit payment using eCheck. Payments made online by eCheck can take up to four business days to process.* The current maximum payment amount for a single eCheck payment transaction is $20,000.00. Multiple separate online payments can be submitted toward the same Obligation, however, each separate payment transaction will incur a convenience fee.
      • Sign up for Association Pay (ACH) online. There is no convenience fee to enroll in Association Pay.

    *A convenience fee of $9.95 is charged per transaction to the homeowner for making a payment online by credit/debit card and eCheck.

  • What is my outstanding payment balance or amount due?

    Homeowners calling Paylease will be provided the phone number of Gulf Professional Property Management as Paylease cannot provide payment balances or late fee information.

  • Why did I receive a late fee?

    Homeowners calling Paylease will be provided the phone number of Gulf Professional Property Management as Paylease cannot provide payment balances or late fee information.

  • When will my payment be processed?

    Payments are processed as follows:

      • Made online by Credit Card – Next Business Day.
      • Made online by eCheck – May take up to four business days.
      • Made at a Branch – Next business day.
      • U.S. Mail – Payments are processed on the day they are received in Orlando processing center.

    Paylease does not hold payments or keep the envelope in which the payment was mailed. Delays in posting may occur if the payment is not accompanied by a Gulf Professional Property Management invoice.

  • What fees do you charge?

    If a homeowner contacts the bank and asks about banking service fees, i.e. NSF, deposited item return, Coupon Stop fees, we will inform the homeowner of the standard service fee and advise them Gulf Professional Property Management may impose an additional fee. We will instruct the homeowner to contact Gulf Professional Property Management.

    Per Unit and Coupon Fees are not disclosed to homeowners. Homeowners will be directed to call the management company or self-managed association.

  • Where should I mail my payment?

    Using mailing labels or envelopes included with coupon books or envelopes included with statements, homeowners can mail their payment with the BB&T Association Services coupon to:

      Kingsbridge HOA
      c/o Gulf PPM, Inc.
      PO Box 25106
      Dallas, TX 75225